Introduction :

Through this data protection statement, Distribois S.A. wishes to inform you how it collects, uses and protects your personal data within the framework of the use you make of this website, either as a visitor or customer of our physical points of sale. This use complies with the applicable laws and regulations, including Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (General Data Protection Regulation, GDPR).

The Belgian supervisory authority is the data protection authority :

Collection of personal information:

We collect the following information: 

• Surname 
• First name 
• Delivery / installation / billing address 
• E-mail address 
• Landline number - mobile phone number 
• VAT number 
• Billing information 

This personal information that we collect is gathered through electronic or paper forms, and thanks to the interaction established between you, our points of sale, our website and our online shop. As mentioned below, we also use cookies and/or log files to gather information about you.

Forms and interaction:

Your personal information is collected through forms and interaction with our services, i.e.: 

• Contact forms, or contact with our customer service in any other manner
• Newsletter registration forms
• Request for a quote - order - after-sales service 
• Account creation / credit / customer profile forms
• Facebook forms 
• Participation in our special offers and competitions 
• Purchase of services: installation, equipment hire, delivery 
• Within the framework of the normal functioning of our points of sale

We use the collected information for the following purposes:

• Information / special offers 
• Organisation of our marketing campaigns 
• Statistics with the goal of improving our services
• Improving and securing your experience on our website
• Processing your requests and complaints relating to your quotes, orders, deliveries, installations, rentals, after-sales services, credit
• Business contacts

How long is your information kept?

The data collected is kept as long as necessary for the above-mentioned purposes, and will be deleted upon your explicit request.

Log files and cookies:

We collect certain information through cookies. 

Cookies are small files that websites place on your computer hard disk when you first visit a site. 

The cookie contains a unique code that recognises your browser when you first visit the website (session cookie) or during repeated future visits (permanent cookie). Cookies can be placed by the server of the website you are visiting or by partners who work with this website. A website server can only read the cookies it has placed itself; it doesn't have access to any other information on your computer or mobile device. Cookies are stored on your computer or mobile device in your browser folder. The content of a cookie is generally composed of the name of the server that placed the cookie, an expiry date and a unique number code. 

Important: cookies are completely harmless. They don't delete any data from your computer, don't alter any files or programs, and can't contain any viruses. 

What are cookies for? 

Thanks to a cookie, our website can recognise you while protecting your anonymity. The website discovers your preferences and automatically adapts to your wishes. For instance, these cookies allow you to surf directly in your language, and prevent you having to fill in your login data every time. In other words, they make it far more enjoyable and faster to use this website. 

Cookies can help you to be more efficient. Have you ever put an item in your virtual basket in an online shop and returned a few days later to find your item still there? This is an example of how cookies work. 

Cookies can also be used to make website content or the advertising on this site more relevant to the visitor and to adapt the website to the visitor's personal tastes and needs. 

What cookies are used?

We use different types of cookie on this website.

Essential cookies

These cookies are required to allow users to visit our website and use certain parts of it.


Storage of your preference for the use of cookies on the site

Duration : 1 year


Storage of language choice. When you first visit the website, you have to choose your language (English or French). When you next visit, you no longer have to make this choice because a 'language' cookie was memorised on your device.

Duration : 1 year


Storage of the session ID. This allows your browser to be recognised when you next visit the website.

Duration : 1 year


Storage of an anti-CSRF token.

This cookie is a safety measure aimed at protecting our site from unauthorised data sent via the forms.

Session. The cookie automatically expires when the browser is closed.


Storage of your preferred delivery country.

Duration : 1 year


This cookie is associated with the AddThis extension on our website. It is used to update the number of shares if the surfer shares something from the site. No information is sent to AddThis.

Duration : 13 months


This cookie is associated with the AddThis extension on our website. It is used to update the counter for the number of articles shared on our website.

Duration : 13 months


This cookie hides the cookie information banner once you have clicked the 'I understand!' button.

Duration : 1 year


This cookie is used by Google Analytics.

Duration : 1 year


This cookie is used by Google Analytics.

Duration : 24 hours

We also use performance cookies to collect information on how our website is used by visitors, with the aim of improving the content, better adapting to visitors' wishes and increasing user-friendliness. To analyse user interaction on our website, we also rely on Google Analytics (info) and Hotjar (info), who also use cookies to do this.

When you access the site, the servers consulted automatically collect the following data: 

• the IP address assigned to you when you connected to the internet 
• the date and time you accessed the site
• the duration of the visit, the town, the language  
• the pages consulted 
• the type of browser used  
• the platform and/or operating system installed on the computer 
• the search engine as well as the keywords used to find the site

This information is only kept for the sole purpose of measuring the number of visitors to the site's various sections and to make improvements to them.

Advertising cookies

This website uses cookies that update the products or services likely to interest you, depending on the pages you visit. Thanks to these cookies and the means of Google's advertising network (Google AdWords, Google Analytics, the Google Display network and DoubleClick) and Facebook (Facebook, Instagram), we are able to show you advertisements for products and services relating to your areas of interest on other websites that are part of these advertising networks. This technique is known a remarketing. These cookies don't contain any personal data.

How can you manage the creation of these cookies?

The majority of internet browsers are automatically configured to accept cookies. However, you can configure your browser to accept or block cookies. You can delete the cookies already installed on your computer or mobile device at any moment. However, we can't guarantee you access to all the services on our websites if don't accept the cookies. 

If you would like to refuse advertising cookies (Google among others), you can do so through the following website: can refuse the installation of cookies through your browser's parameters. How you activate or delete cookies depends on your device and your internet browser.

If you don't want to receive advertising based on your browsing habits and remarketing cookies, such as Google's, you can modify the Google Ads Preferences Manager settings. Google also recommends installing the deactivation module for the Google Analytics browser (Google Analytics Opt-out Browser Add-on). If you don't want to receive advertising based on your browsing habits and remarketing cookies, such as Google's, you can modify the Google Ads Preferences Manager settings. Google also recommends installing the deactivation module for the Google Analytics browser (Google Analytics Opt-out Browser Add-on).
To find out more about cookies, or how to manage/delete them, go to

Google Chrome 

Open the 'Google Chrome' browser
• Click the 'Chrome' menu in the browser's toolbar
• Select 'Settings'
• Click 'Advanced' at the bottom
• Click the 'Content settings' button in the 'Privacy' section
•In the 'Cookies' section, turn off 'Allow sites to save and read cookie data' to turn off cookies and turn on the switch next to 'Blocked' to turn on cookies. For more information, please refer to the Google website:

Microsoft Internet Explorer 10, 11, Edge 

Open the 'Microsoft Internet Explorer' browser or the 'Control panel'
• Click 'Tools' then 'Internet options'
• Click the 'Privacy' thumbnail, then 'Settings'. Move the cursor towards the top to block all cookies or towards the bottom to authorise all cookies, then click OK. For more information, please refer to the Microsoft website:

Safari pour OSX 

Open the 'Safari' browser
• Click 'Safari' in the menu bar and select 'Preferences'
• Click 'Privacy'
• To accept cookies: select 'Always allow' in the section 'Cookies and website data'
• • To block cookies: select 'Always block' in the section 'Cookies and website data'. For more information, please refer to the Apple website:

Safari pour iOS 

Open 'Settings'
• Select 'Safari'
• Select 'Cookies'
• To accept cookies: disable 'Block All Cookies'
• To block cookies: enable 'Block All Cookies' For more information, please refer to the Apple website:

Mozilla Firefox 

Open the 'Mozilla Firefox' browser
• Click the menu bar, select 'Options'
• Select the 'Privacy and Security' panel
• In 'Cookies and Site Data', select 'Accept cookies' to enable cookies and select 'Block cookies and site date' to disable them

For more information, please refer to the Mozilla website:  

Other browsers 

Consult your browser's help file or go to the publisher's website.

The right to object and the right to erasure:

We are committed to offering you the right to object and the right to erasure regarding your personal data. The right to object means that you are offered the possibility of refusing to allow your personal data to be used for the purposes mentioned during collection. The right to erasure means that you are offered the opportunity to ask for your personal data to be erased from a distribution list, for instance. To exercise these rights, you can contact us by post at the following address: Distribois S.A., avenue des Etats-Unis 110, 6041 Gosselies, or by e-mail at the following address:

Right of access:

We are committed to acknowledging a right of access and rectification among those concerned who wish to consult, modify or even remove information concerning them. This right may be exercised by writing to us at the following address: Distribois S.A., avenue des Etats-Unis 110, 6041 Gosselies, or by e-mail at the following address:


The personal data we collect is kept in a secure environment. The people who work for us are required to respect the privacy of your information. To ensure the security of your personal data, we apply the following measures: 

• Access management - authorised person 
• Access management - person concerned 
• Backup 
• Login / password 
• Firewalls 

We are committed to maintaining a high level of privacy protection by integrating the latest technological innovations to ensure the privacy of your transactions. However, since no mechanism offer maximum security, there is always an element of risk when the internet is used to transmit personal data.

Updating the present statement

Distribois S.A. can adapt the present statement at any moment, for instance, in relation to a new regulation or following the internal adaptation of processes and purposes.

Data protection officer:

Distribois S.A., M. Goffin, avenue des Etats-Unis 110, 6041 Gosselies - Tél. 071/25.70.80 - E-mail : - T.V.A. BE 0 415.258.285.